POSITIVE CUSTOMER SERVICE

After twelve years of running a Mystery Shopping company in Australia I have decided to use this Blog as a forum to acknowedge positive memorable customer service and care. We always hear people criticising and commenting on poor service, so let's make a difference by writing on this blog when you receive Superior Customer Service anywhere.

Wednesday, April 21, 2010

SERVICE - MARIOTT HOTEL SURFERS PARADISE

I have spent most of April in QLD attending the National Speakers Association of Australia conference and the Australian Champion of Champion Championships for Highland Dancing in Caloundra. Over the 3 weeks I have experienced some amazing service.

If you are ever in Caloundra you must visit a lovely little store in the main street, Comino's Drapery, it's one of those stores that has every little knick knack that you have been looking for but can never find. The owner is 80 years old and only opens 2 days a week for a few hours, he is a real character and provides excellent service.

The Mariott Hotel at Surfers Paradise employs great staff in all areas of the hotel, providing service with a smile and always willing to help.

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